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United Utilities Water

If your account has been passed to CCS for collection and you wish to discuss how a scheme could help you, please call to speak to one of our agents on: 020 8665 4929



Restart Grant:

The aim of this scheme is to help you get your finances back on track by providing a grant towards your debt. You must have significant arrears and have suffered major change in your circumstances due to illness, family crisis, job loss etc. To be eligible for this, you must set up a payment plan with us first.



Back on Track:

This scheme aims to help you reduce your current water bill if you are receiving benefits. It is currently only available for people living in certain postcodes and to be eligible, you must not be a home owner and must be in receipt of a relevant benefit. The amount of reduction will depend on your circumstances.



Payment Match:

This scheme aims to help people in financial difficulties and genuine hardship by setting up a payment plan which they will match £ for £ if all payments are successful over a 13 week period. You must have at least two years of arrears and must be able to pay your current bill over 52 weeks.



DWP Water Direct:

The aim of this scheme is to help you pay your water charges directly from your benefits. Your current water charge plus £3.60 towards your arrears will be deducted from your benefits over a 52 week period. You must be a minimum of £50 in arrears and receiving Income Support/JSA/ESA.



Help to Pay:

The aim of this scheme is to help you pay your by capping your annual bills at an affordable amount based on their income and outgoings. You must be a minimum of £50 in arrears and receiving Pension Credits/ Pension Credit Guarantee.



Severn Trent Water

If your account has been passed to CCS for collection and you wish to discuss how a scheme could help you, please call to speak to one of our agents on: 020 8665 4929



DWP Water Direct:

The aim of this scheme is to help you pay your water charges directly from your benefits. Your current water charge plus £3.70 towards your arrears will be deducted from your benefits over a 52 week period. You must be a minimum of £50 in arrears and receiving Income Support/JSA/ESA/Pension Credits/Universal Credit.



Trust Fund:

The aim of this scheme is to help you get your finances back on track by providing a grant towards your debt. If your application is unsuccessful, you can reapply again after six months.



WaterSure:

This scheme is similar to a settlement in which a capped water charge is offered to low income/vulnerable families that have a water meter and receive benefits; the household in receipt of this scheme will either have three or more children under 19 years old, living at the property, or someone in the household suffering with a medical condition that requires extra use of water. As of April 2015 we have added Disability Living Allowance (DLA) or Personal Independence Payment (PIP) as an eligible benefit for the Watersure scheme.



The Big Difference Scheme:

This scheme is there to help those who need it the most. It's open to all Severn Trent Water customers who may be struggling, whatever the circumstances. If you qualify, you could be eligible to get a reduction on your water bill for 12 months - depending on your circumstances, this could range from 10-90% off the average household bill.
To apply for the scheme, call Severn Trent Water on 0800 917 6901 - they'll be happy to help.



Accessibility and Individual Circumstances:

Severn Trent Water offer a range of free services to customers to make life easier. This includes bills and correspondences in alternative formats (braille, large print, audio) Password Protection scheme, nominee scheme, Single Occupier Assessed charge and Priority Water Supply for customers with medical conditions. Below is a link to a web page which contains details on all our assistance schemes:



http://www.stwater.co.uk/my-account/about-your-account-and-bill/trouble-paying-your-bill/



Anglian Water

If your account has been passed to CCS for collection and you wish to discuss how a scheme could help you, please call to speak to one of our agents on: 020 8665 4929

Water Direct:

If you are in receipt of income support, Job seekers Allowance, Pensions Credit or Employment Support Allowance, the Benefits Office can arrange for payments to be made directly to Anglian Water. This would cover both your current charges and arrears, which includes any county court claims.



Anglian Water Assistance Fund (AWAF):

If you are not in receipt of any of the above, Anglian Water may still be able to help. You may be eligible to apply to the Anglian Water Assistance fund. Charis Grant is an independent organisation who provides assistance to customers of Anglian Water who are experiencing financial hardship.



LITE:

Anglian Water has also recently set up new tariff named LITE, designed to help customers with little disposable income.



Those who are eligible for this tariff will be offered a discount on their water bill which will be determined according to individual circumstances and assessed by Central and East Northamptonshire Citizens Advice Bureau. The bureau will also be able to provide additional support and services.



Northumbrian Water

Difficulty Paying

Northumbrian Support Plus options includes tariff reductions and a link to Stepchange Debt Support.



https://www.nwl.co.uk/your-home/your-account/Difficulty-paying.aspx



Water Direct Scheme

Which allows the user to apply for the Water Direct scheme.



https://www.nwl.co.uk/your-home/your-account/difficulty-paying/water-direct.aspx



Usage Calculator

This is a online water usage calculator to help determine the savings if a household switched to a water meter.



https://www.nwl.co.uk/your-home/your-account/usage-calculator.aspx



Apply-for-a-meter

NWL will offer the ability to apply for a meter online if you mention your current bills.



https://www.nwl.co.uk/your-home/your-account/difficulty-paying/water-direct.aspx