Frequently Asked Questions

Who Are CCS Collect?

CCSCollect is the trading style of Commercial Collection Services Limited. We are a debt collection company acting on behalf of creditors to resolve outstanding debts.

Why won’t you speak to me without clearing identification checks first?

CCSCollect is registered with the Information Commissioners Office for the purpose of data protection. It is important that our Customer Agent’s confirm that they are talking to the correct person, the account holder, before discussing the matter.

Why won’t you speak to me without clearing identification checks first?

If you would like to arrange for an individual or organisation to be able to deal with us on your behalf, we need your prior authority first. Please contact us to arrange this and ensure you include your CCSCollect reference number in all correspondence.

The person you are trying to contact doesn’t live at this address. What should I do?

Please contact one of our Customer Agents who will be able to assist you.

I want to clear my balance. How do I do this?

Please go to How to Pay and choose the payment option that suits you best.

I want to make payment but cannot afford the full amount immediately?

Please call us on 020 8665 4929 so we may help you with your repayment options.

How do I set up a repayment plan?

CCSCollect will work with you to clear your debt in a way which suits your own individual circumstances.

Please call us on 020 8665 4929 so we may help you set up a repayment plan.

I’d like to repay this debt but need to work out my budget first. Can CCSCollect help?

Please complete a copy of our Affordability Assessment and return it by email or post. Alternatively, you can contact one of our Customer Agents who will be happy to help you complete the form over the phone.

I’m in financial Difficulties and need independent debt advice?

Please go to Independent Debt Help for links to free debt advice services.

What will happen if I ignore your letters and phone calls?

Unfortunately if we are unable to communicate with you, your account may be subject to further action. In the interests of all parties, our aim is to communicate with you as early as possible to prevent any unnecessary action and assist you in resolving the matter.

Please contact us on 020 8665 4929 so we may help you.

I don’t owe this debt or the amount is wrong?

Please contact us as soon as possible to prevent any unnecessary action and for us to assist you in resolving the matter. Please provide any supporting information you may have to enable us to consider your dispute.

What to do if you’re seriously ill or suffering from mental health issues?

Please call us on 020 8665 4929 to tell us and we will act sensitively and sympathetically to your situation. Alternatively, and only with your permission, we may be able to deal with a third party acting on your behalf. Please view our Independent Debt Help section.

My account is being managed by a Debt Management Company; what should I do?

If your debt is being handled by a debt management company or debt counsellor, then please pass them a copy of our letter and we will be happy to work directly with them.

How do I raise a complaint?

Please refer to our Complaints page for further information on raising a complaint.

How are my personal details used by CCS?

Details of how CCSCollect process customer personal details are stated in our Privacy Policy.